Privacy Policy

STL Men’s Health Clinic, LLC dba St. Louis Men’s Clinic (“St. Louis Men’s Clinic,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit stlmensclinic.com (the “Site”), contact us, or interact with our services.

1) Who We Serve

Our medical services are offered to patients in the following jurisdictions:

Telemedicine services: Missouri (MO) and Kansas (KS)
In-office visits: Missouri (MO), and Illinois (IL) (in-office only; telemedicine not available for IL)

Patient location is verified during intake and prior to services being rendered to confirm eligibility and comply with applicable requirements.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

Contact details (such as name, email address, phone number)
Information you submit through forms (including appointment requests or messages you choose to send)
Communications with us (email, phone calls, text, or messages)

B. Information collected automatically
When you visit the Site, we and our service providers may collect:

IP address and device identifiers
Browser type, pages viewed, clicks, referring/exit pages, and approximate location (derived from IP)
Cookies and similar technologies (see “Cookies & Tracking” below)

C. Phone calls and form submissions
We use third-party tools to help track calls and website inquiries. Calls may be recorded and form submissions may be captured for operational and quality purposes.

3) Health Information and Protected Health Information

You may choose to include health-related information when you contact us. When information you provide relates to your health, it may be treated as protected health information (“PHI”) or otherwise sensitive data depending on the context and applicable law.

We take steps designed to reduce exposure of sensitive information in our marketing and analytics operations, including using technology features intended to redact or limit visibility of sensitive content in certain call and form records.

Important: Do not submit highly sensitive medical information through general website contact forms unless specifically requested. For medical matters, we may direct you to more appropriate secure channels.

4) How We Use Information

We may use information for purposes such as:

Responding to inquiries and scheduling consultations/appointments
Providing and administering services (including verifying service eligibility by jurisdiction)
Operating, maintaining, and improving the Site and services
Quality assurance, training, and customer support (including call monitoring/recording where applicable)
Marketing and advertising (where permitted), including measurement and fraud prevention
Security, fraud detection, and abuse prevention
Complying with legal obligations and enforcing our policies

5) Cookies, Analytics, and Advertising

We use cookies and similar technologies (including pixels and tags) to operate our Site, understand usage, and support advertising.

Tools we may use include:

Google Analytics (GA4)
Google Tag Manager
Meta Pixel
ClickCease (ad fraud prevention)
Call and form tracking services (e.g., WhatConverts)

These tools may collect information about your interactions with the Site and may use cookies or similar technologies. We may use these tools to measure advertising performance, improve marketing relevance, and prevent invalid traffic.

Your choices: You can control cookies through:

Your browser settings (to delete/disable cookies)
Any cookie controls provided through our Site platform (including Wix cookie settings, if enabled)

Disabling cookies may affect Site functionality.

6) How We Share Information

We may share information:

With service providers who perform services for us (website hosting, analytics, advertising, call tracking, fraud prevention, IT support)
With clinical/operational vendors as needed to provide services and support patient communications
With professional advisors (legal, accounting, compliance)
For legal and safety reasons (to comply with law, respond to lawful requests, protect rights/safety, investigate fraud or misuse)
In connection with a business transaction (e.g., merger, acquisition, or asset sale)

We do not sell your personal information in exchange for money. Some advertising-related disclosures may be considered “sharing” under certain privacy laws when used for cross-context behavioral advertising.

7) Data Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8) Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

9) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, or deletion, and to opt out of certain data uses. To make a request, contact us using the information below.

11) Contact Us

For privacy questions or requests, contact:

St. Louis Men’s Clinic
STL Men’s Health Clinic, LLC dba St. Louis Men’s Clinic
1000 Des Peres Rd Suite 110, Des Peres, MO 63131
(314) 942-8880
info@stlmensclinic.com

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new Effective Date.